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FORGE FITNESS

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Terms of Service

Effective Date: 27 October 2026

These Terms of Service (“Terms”) are a legally binding agreement entered into between you as the user, shopper or visitor of the website, and FORGE FITNESS EQUIPMENT LIMITED (“we”, “us”, “our”), the registered operator of the e-commerce platform hosted at the domain www.forgefitnessstore.com. By accessing, browsing, creating an account, placing an order, or using any features and services available on our website, you confirm that you have read, understood, and agreed to be bound by all the provisions laid out in these Terms. If you do not agree to any part of these Terms, you may not access or use our website, purchase any of our fitness products, or make use of any service we provide through the platform.

FORGE FITNESS is dedicated to designing and curating premium, space-saving fitness small tools tailored for modern active lifestyles, with a product lineup that includes massage balls, resistance bands, skipping ropes, yoga blocks, and other workout accessories rigorously tested for real training performance, non-slip grip and wear-resistant quality, to make every one of your workout moves safer and more efficient. These Terms govern every aspect of your interaction with our site, including account registration, order placement, payment processing, shipping, return processes, intellectual property rights, user conduct rules, liability limits, and dispute resolution arrangements, to build a transparent, trusted and fair operating framework that serves all our 120,000+ registered customers.

1. Official Company Contact Information

For any inquiries, reports, notifications or service-related requests under these Terms, you may contact us directly using our official verified contact details below:

  • Full Registered Company Name: FORGE FITNESS EQUIPMENT LIMITED
  • Registered Physical Address: Nerse Farm, St. Asaph Road, Lloc, Holywell, CH8 8RD, United Kingdom
  • Official Contact Email: [email protected]
  • Customer Support Hotline: +44 1352 720409

Our support team is composed of experienced staff, certified fitness coaches, product designers and regular gym-goers who have in-depth knowledge of all our product lines. We operate 6 days a week during 9AM to 6PM UK local time, and we will respond to all valid formal requests submitted to us within 24 working hours of receipt.

2. Website Usage Eligibility

To access and use www.forgefitnessstore.com, you must meet the following basic eligibility requirements:

  • You must be at least 18 years of age, or have reached the age of majority in the jurisdiction where you reside to form a legally binding contract. If you are under the age of 18, you may only use our site and make purchases with the explicit supervision and consent of a parent or legal guardian, who will be held fully responsible for all your account activities and any generated charges.
  • You must have the full legal capacity and authorization to use the payment method you submit during the checkout process on our site.
  • You confirm that all registration, contact and transaction information you submit to us at any point of use is true, accurate, current and complete, and you will promptly update your user profile to keep all your personal information up to date.
  • You are not located in a region that is subject to official UK trade sanctions, and you are not listed on any government-sanctioned denied party or restricted entities list.

We reserve the full right to refuse service, terminate user accounts, or cancel orders at our sole discretion, if we determine that your conduct violates these eligibility rules or any other provisions in these Terms.

3. User Account Registration and Security

When you create a user account on our website to enjoy features including saving delivery addresses, viewing order history, accessing exclusive member offers, and subscribing to our newsletter, you agree to the following rules:

  • You are solely responsible for maintaining the confidentiality of your account login credentials, including your account password, and you take full and complete responsibility for all activities, actions and transactions that occur under your account, whether you have explicitly authorized that activity or not.
  • You agree to immediately notify us if you detect any unauthorized access to your account, any data breach, or any other security violation related to your account. We will not be liable for any loss or damage arising from unauthorized account access caused by your failure to secure your login details, and you will be held fully liable for all losses incurred by us or other parties from unreported account misuse.
  • You may not create or operate multiple fake accounts, use another individual’s personal information to register an account without explicit authorization, or create automated bot accounts to scrape data, bulk purchase limited-edition products, or disrupt the normal operating function of our website. We reserve the right to permanently suspend or terminate all such violating accounts immediately, with no prior notification required.
  • Upon account termination, all access permissions to your user dashboard will be revoked, and any unused store credit, exclusive member benefits or unsubmitted order drafts associated with the terminated account will be permanently cleared. We will retain your essential transaction records only for the period required by applicable tax and data protection laws, in line with the rules outlined in our separate Privacy Policy.

4. Product Information, Pricing and Order Processing

All product listings displayed on www.forgefitnessstore.com, including our full line of massage balls, resistance bands, skipping ropes, yoga blocks and other fitness accessories, are curated by our in-house team of fitness specialists. The following terms govern all product and order related activities on our site:

  1. ‌Product Description Accuracy‌: We make every reasonable effort to display the colors, features, specifications and functions of each product accurately on our website. However, due to variations in individual device screen display settings, we cannot 100% guarantee that the color and appearance of products you see on your screen will match the exact color of the physical product you receive perfectly. All our products are marked with clear descriptions that state they are tested for real training, non-slip and wear-resistant performance, and these performance metrics are verified through multiple rounds of real user testing before listing.
  2. ‌Pricing Terms‌: All product prices displayed on our site are denominated in Euros, and do not include applicable shipping fees and possible local import duties for international cross-border orders, unless explicitly stated otherwise. We reserve the right to adjust product pricing, run promotional offers, or discontinue any product at any time at our sole discretion, without prior notification. But the price confirmed and displayed on your order checkout page at the moment you submit payment will be the final valid price that applies to that specific order.
  3. ‌Order Acceptance‌: After you submit an order and complete the payment process successfully, you will receive an automated order confirmation email from us. This email only acknowledges that we have received your order request, and does not constitute formal acceptance of your order. We retain the right to verify order details, confirm inventory availability, and run anti-fraud checks after you submit your order. Formal order acceptance and the formation of a sales contract between you and us only takes effect when we dispatch your ordered products from our warehouse, and send you the formal dispatch notification email with your unique tracking number.
  4. ‌Order Cancellation Before Dispatch‌: You may request to cancel your unshipped order at any time before we send out the dispatch notification. Once your order has been handed over to our courier partner for transit, we can no longer process order cancellation requests, and you will need to follow our formal return process outlined in our separate Refund and Returns Policy after you receive the products.
  5. ‌Inventory and Order Fulfillment‌: We maintain real-time inventory updates on our product pages, but rare cases of sudden inventory shortages may still occur after you submit an order. If a product you have paid for is confirmed out of stock, our support team will contact you within 2 working days to offer you the options of swapping for a similar equivalent product of equal value, receiving store credit equal to the full order amount, or processing a full refund back to your original payment method. We will never unilaterally replace your ordered product with a different item without your explicit written consent.

5. Payment Terms

All payment transactions processed through our website are handled by our fully PCI DSS compliant vetted payment service providers, and all payment related activities are governed by the following terms:

  • You agree to pay the full displayed amount corresponding to your order at the moment you submit the checkout process, covering all product fees, applicable shipping charges, and any additional service fees clearly stated on the checkout page.
  • You authorize us and our third-party payment partners to charge your selected payment method for the full order amount after you confirm your purchase.
  • We reserve the right to flag any order for additional anti-fraud verification, if we detect unusual transaction patterns, mismatched billing and delivery addresses, or other indicators of potentially unauthorized payment use. In such cases, we may pause order processing and contact you to request additional identity verification documents, to protect you and us from potential payment fraud losses.
  • If a chargeback request is submitted for an order that we have already fulfilled and shipped with valid proof of delivery, and no valid grounds for the chargeback under these Terms are confirmed, we reserve the right to charge you an administrative handling fee for processing the chargeback claim, and restrict your future purchasing permissions on our site.

6. Intellectual Property Rights

All content and assets available on www.forgefitnessstore.com are protected by UK copyright, trademark and other intellectual property laws, as well as international treaty provisions:

  • All original text content, product descriptions, brand logos, graphic designs, page layouts, product photos, workout guide videos, website code, and all other materials published on our website are the exclusive intellectual property of FORGE FITNESS EQUIPMENT LIMITED. You may not copy, distribute, modify, reproduce, publicly display, republish, upload, transmit, or create derivative works from any of these content assets for any commercial purpose, without our explicit written prior authorization.
  • You may not use our brand name “FORGE FITNESS”, our official logo, or any of our product trademarks in connection with any product or service that does not belong to us, in any way that may cause confusion among customers, or in any manner that disparages or discredits our brand.
  • If you choose to submit user-generated content to us, including product reviews, usage testimonials, workout feedback or other creative content shared through our site or our social media channels, you grant us a permanent, royalty-free, non-exclusive, worldwide license to use, modify, reproduce, adapt, publish, translate, distribute and display that content across all our brand marketing channels, for the purpose of showcasing real user experiences of our fitness products. You confirm that you hold all necessary intellectual property rights for the content you submit, and the content does not infringe on the rights of any third party.

7. Permitted and Prohibited User Conduct

When you access www.forgefitnessstore.com, you agree that you will not engage in any of the following prohibited activities:

  • Any activity that violates applicable local, national or international laws, regulations or court orders.
  • Attempting to gain unauthorized access to our website servers, other user accounts, or any other computer systems or databases connected to our site, through hacking, password mining or any other malicious means.
  • Conducting any automated data scraping, data mining, crawling or data extraction activities on our website without our explicit written prior approval, for the purpose of collecting product price data, user information or other website content for commercial resale or competitive use.
  • Uploading or transmitting any malicious software, viruses, worms, trojan horses, or other harmful code designed to disrupt, damage or alter the normal functionality of our website.
  • Using our platform to harass, abuse, threaten or harm other users, our staff members or any other third parties.
  • Reproducing, duplicating, copying, reselling or exploiting any part of our website services for any commercial purpose without our explicit written permission.
  • Impersonating any person or entity, or falsely misrepresenting your affiliation with any person or entity to obtain unauthorized benefits on our site.

If we determine that you have engaged in any of these prohibited activities, we reserve the right to immediately restrict your access to our website, permanently terminate your user account, cancel all pending unpaid or unshipped orders, and report your violating activities to relevant law enforcement authorities if necessary.

8. External Links and Third-Party Services

Our website may contain hyperlinks that direct you to external third-party websites, including our partner social media pages, payment service provider portals, or third-party fitness tutorial platforms. We do not exercise any control over the content, privacy policies and operating practices of these external third-party sites, and we take no responsibility for the content, accuracy or any potential losses or damages arising from your use of these external websites. Your browsing and interaction with any third-party website linked from our site is subject to the own terms and policies of that third-party platform.

9. Disclaimers of Warranties

Our website and all services and products provided through the platform are offered on an “as is” and “as available” basis. We make no express or implied warranties of any kind, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property rights, to the fullest extent permitted by applicable UK law. We do not guarantee that the access to our website will be uninterrupted, error-free, completely secure, or that any defects on our website will be corrected immediately. All of our fitness products go through strict pre-shipment quality checks to confirm they are wear-resistant and non-slip as advertised, but we do not warrant that the product will meet every single one of your personal specific training requirements under all possible usage scenarios.

10. Limitation of Liability

Under no circumstances will FORGE FITNESS EQUIPMENT LIMITED, our directors, employees, partners or suppliers be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to lost profits, lost data, loss of business reputation, or unexpected personal injuries arising from your use of our website, our products or our services, to the maximum extent permitted by applicable UK law. Our total aggregate liability for any and all claims related to your order or your use of the site will never exceed the total actual amount you paid to us for the specific order that gives rise to the claim. This limitation of liability does not apply to any scenario where we are proven to have acted with gross negligence, willful misconduct, or any other liability that cannot be legally excluded under mandatory provisions of UK consumer protection laws.

11. Modifications to Terms of Service

We reserve the right to update, revise or modify these Terms of Service at any time at our sole discretion, to reflect changes to our business operations, new regulatory requirements, product line expansions, or feedback from our 96% satisfaction customer base. When we make material changes to these Terms, we will update the Effective Date posted at the top of this page, post a prominent notification on the homepage of www.forgefitnessstore.com, and send a notification email to all users with active registered accounts. Your continued use of our website, placing new orders, or accessing our platform after the revised Terms take effect will constitute your full acceptance of the updated provisions.

12. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in strict accordance with the laws of the United Kingdom. Any dispute, claim or controversy arising out of or related to these Terms, your use of our website, or any product or service you purchased from us shall first be resolved through good faith direct negotiation between both parties. If the dispute cannot be resolved amicably within 30 days after the negotiation starts, either party may submit the dispute to the exclusive jurisdiction of the courts located in the United Kingdom.

13. General Provisions

These Terms of Service, alongside our published Privacy Policy, Refund and Returns Policy and Shipping Policy, constitute the full and entire agreement between you and FORGE FITNESS EQUIPMENT LIMITED, and supersede all previous oral or written agreements, communications and understandings related to the subject matter covered in these Terms. If any individual provision of these Terms is determined to be invalid, unenforceable or illegal by a court of competent jurisdiction, the remaining provisions of these Terms will remain in full force and legal effect. Our failure to enforce any right or provision laid out in these Terms will not constitute a formal waiver of that right or provision.

By accessing www.forgefitnessstore.com and making a purchase, you confirm that you have read, fully understood, and agreed to all the terms and conditions stated above. If you have any questions about any part of these Terms, please contact our support team at [email protected] for clarification.