Shipping Policy

Effective Date: 27 October 2026

FORGE FITNESS EQUIPMENT LIMITED (“we”, “us”, “our”) operates the e-commerce website www.forgefitnessstore.com, your dedicated platform for premium, space-saving fitness small tools including massage balls, resistance bands, skipping ropes, yoga blocks and other workout accessories rigorously tested for real training performance, non-slip grip and wear-resistant quality to fit every modern active lifestyle. This Shipping Policy clearly outlines all our delivery terms, shipping options, processing timelines, delivery costs, and related rules to ensure full transparency for every customer shopping on our site, and help you receive your ordered fitness gear as smoothly and quickly as possible.

1. Official Contact Information for Shipping Inquiries

If you have any questions about your order shipping status, need to adjust your delivery address, report a damaged or missing parcel, or request clarification on any of the terms outlined in this policy, you can reach our dedicated shipping support team through the following official contact details:

Full Company Name: FORGE FITNESS EQUIPMENT LIMITED
Registered Business Address: Nerse Farm, St. Asaph Road, Lloc, Holywell, CH8 8RD, United Kingdom
Contact Email: [email protected]
Support Hotline: +44 1352 720409

Our shipping support team operates 6 days a week during 9AM to 6PM UK local time, and we will respond to all shipping-related inquiries within 24 working hours of receipt.

2. Order Processing Timeline

Every order you place on our site will go through a standardized quality check process before dispatch, to make sure the fitness small tools you receive meet our strict quality standards that have earned us 96% customer satisfaction across our 120,000+ registered customers.

All orders received before 3PM UK local time on working days will be processed, quality-checked and handed over to our courier partners the same day.
Orders submitted after 3PM on weekdays, during weekends, or on official UK public holidays will be processed on the next following working day.
If your selected items are marked as new arrivals that require temporary pre-order arrangements, our team will clearly mark the expected dispatch date on the product page before you place the order, and we will send you a separate notification email once your pre-order stock is ready for dispatch.

You will receive a formal order confirmation email immediately after your payment is approved, followed by a separate dispatch notification that includes your unique parcel tracking number once your order leaves our warehouse.

3. Shipping Options & Delivery Timelines

We offer tiered shipping services tailored for different locations and customer preference, all fulfilled through our vetted, fully insured local and international courier partners:

‌Standard UK Shipping‌: This free shipping option is automatically applied to all orders over €30 delivered to UK mainland addresses. The typical delivery window ranges from 2 to 4 working days after order dispatch. For orders under €30 to UK addresses, a flat €3.99 standard shipping fee will be added at checkout.
‌Express UK Shipping‌: For customers who want to receive their workout gear faster, we offer a paid express delivery option for €7.99, which guarantees next working day delivery for all orders confirmed before 3PM UK time.
‌International Standard Shipping‌: We ship our full range of fitness small tools to all EU countries and selected European regions. Standard international shipping takes 5 to 8 working days after dispatch, with a flat shipping fee of €6.99 for all international orders under €70, and free shipping automatically applied for international orders over €70.
‌International Express Shipping‌: The paid international express service costs €14.99, and delivers your order within 3 to 5 working days after dispatch, with full real-time tracking available for the entire delivery journey.

Please note that delivery timelines we state are estimated reference values, and we cannot guarantee strict adherence to these timelines under rare circumstances including extreme bad weather, local courier operational adjustments, or unexpected customs clearance delays for international orders.

4. Delivery Rules & Address Adjustment

To avoid failed deliveries, we strongly recommend all customers double-check their full delivery address, valid contact phone number and postcode before submitting their order.

If you find you entered an incorrect delivery address immediately after placing your order, you can contact our support team to request an address modification, as long as we have not yet dispatched your order to the courier. Once the parcel has left our warehouse, we can no longer adjust the delivery destination remotely.
All our parcels require a signature upon successful delivery. If no one is available to sign for the parcel at the delivery address when the courier arrives, the courier will leave a delivery attempt card with instructions to rearrange a second free delivery, or guide you to pick up the parcel at your nearest local courier collection point.
Any failed delivery caused by you providing an incorrect address, failing to collect the parcel within the courier’s specified retention period, or refusing to receive the parcel without valid product quality reasons, will require you to cover the incurred return shipping cost and related handling fees before we can process a re-delivery or handle any related follow-up requests.

5. Damaged, Lost or Missing Parcel Handling

In line with our commitment to 96% customer satisfaction, we take full responsibility for all parcels during the transit period before you sign for receipt:

If your parcel shows visible outer packaging damage when it arrives, please take clear photos of the damaged packaging and the items inside, and send these materials to our support team within 48 hours of delivery. We will arrange a free replacement shipment of the affected items for you immediately.
If our courier partner confirms that your parcel is completely lost during transit, we will offer you two optional resolutions: we will arrange a full re-shipment of your entire order for free, or process a full refund that covers all the costs you paid for the lost items.
For international orders, any local import duties or customs clearance fees that may be incurred according to your local country’s regulations are the sole responsibility of the customer, and we recommend you check your local import policy before placing your cross-border order.

If you have any further questions about our shipping arrangements, do not hesitate to reach out to our support team for dedicated assistance at any time.